Seating Plan
Our main auditorium has 186 raked seats, all with clear sight lines. Our seating is allocated and you can choose your own seats on our online Box Office.
Latecomers
We regret latecomers may not be admitted until a suitable break in the performance. If Box Office is closed when you arrive, please follow the signs to an alternative entrance.
Parking
The theatre is on the junction of Bath Road and Oriel Road, which is part of the current inner one-way system. The theatre is best approached via either the A40 London Road (making use of the car park in Bath Parade) or the A46 Bath Road (making use of the car park in Rodney Road). If using satellite navigation, our post code is: GL53 7HG
Please note the theatre has no onsite parking.
Accessibility
The theatre can accommodate up to 4 wheelchairs per performance that are situated on the ground in the first and third row of the auditorium. Please contact the Box Office if you require one. There is ramped access into the auditorium and an accessible toilet for disabled patrons on ground level. Wheelchair users should ring the doorbell by the box office entrance so that staff can open our disabled access for them.
If you have a specific seating request due to access requirements or any other reason, please contact the Box Office on 01242 522852 and we will do our best to accommodate you.
Refund Policy
Refunds are not given unless a performance is sold out, except in extreme circumstances where it is at the discretion of the Theatre Manager. Booking fees will not be refunded.
If a performance is sold out, we offer a buyback system where you can sell your tickets back to the theatre to be resold, but only in relation to the performance the tickets are for. Booking fee’s will not be included in the buyback and will not be refunded.
Performance Cancellation
If a performance is cancelled, we will do our very best to contact you before the day of performance. Ticket refunds will depend on the circumstances.
Reservations
Reservations without payment will be held for five working days while you send a cheque or wish to collect and pay in person. If the performance is less than five days away, payment must be made at the time of booking.
Donations
The Cheltenham Playhouse has existed since 1945, with parts of the building dating back to 1806. Much like us all, age can take its toll. Since 1945 the charity has worked hard to preserve aspects of the historic buildings, whilst providing an arts venue for community groups, artists and audiences. This building is not only of historical interest to our visitors but, we believe, has many stories for future generations. You can find out more about the history of our building on our heritage website.
The Playhouse is a registered charity and one of very few truly independent local venues. The charity is solely responsible for all upkeep and restoration of the Grade II listed building. This work isn’t cheap. If you are in the fortunate position that you are able to contribute further to the Playhouse, additional donations – with the option of Gift Aid – can be made at the time of booking.
If you wish to learn more about making a significant donation, sponsorship, legacy or other major contribution to the theatre, please contact us at [email protected], where a member of our team will be happy to discuss this with you.
We would also like to take this opportunity to thank you for your continued support of the venue and its visitors. Without your backing, the Playhouse would be very different. So, thank you – and we hope to see you soon.
Refreshments
THE LOUNGE BAR is always open 45 minutes before performances and during intervals.
THE GREEN ROOM BAR is regularly open to all 45 minutes before evening performances and during intervals and following an evening performance. Access to this bar is made via the main lounge.
ICE CREAMS are on sale during the interval at all performances in the main auditorium
Intervals will usually last for 15-20 minutes.
Other
Mobile telephones must be switched off before entering the auditorium. Photography and audio/visual recording is not permitted at any time.
Lost property will be held at the box office for three weeks, after which time it will be disposed of.
Our programme is correct at the time of printing but The Playhouse does not accept responsibility for cancellations or alterations to the published programmes.
The Playhouse strongly advises parents not to bring children under the age of four except for specific productions aimed at younger audiences.
The management reserves the right to ask any patron to leave the premises, without refund, on any reasonable grounds including, without limitation, where the ticket holder breaches these terms and conditions, disrupts other audience members’ enjoyment or does anything that the management considers to be unacceptable behaviour which may cause nuisance, damage or injury.
Customers are responsible for ensuring their details are correctly entered on the online booking forms. All details supplied by you should be true and accurate. If there are any changes to your details once your booking is completed, then it is your responsibility to inform the Box Office.
Where a person makes a booking on behalf of another party, that person accepts these Terms and Conditions on behalf of all members of the party and is responsible for that party.
The Playhouse reserves the right to place restrictions on the volume of any tickets ordered.
It is your responsibility to check that the tickets issued to you are accurate.
